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Acceptable Use Policy

Acceptable Use Policy of the Kiuwo platform.

Last updated: 10 September 2026

This Acceptable Use Policy (the “Policy”) governs the proper use of the Kiuwo platform (the “Service”), provided by Mea World S.r.l., and forms an integral part of the Service’s Terms and Conditions.

The Policy applies to all Users, regardless of their plan, including individual plans and the Organization Plan. Terms defined in the Terms and Conditions have the same meaning here. By accepting the Terms and Conditions, the User declares that they have also read and accepted this Policy.

In the event of a conflict between this Policy and the Terms and Conditions, the Terms and Conditions prevail.

1) Purpose of the Service

Kiuwo is primarily designed to support personal, educational, training, creative and information organization activities, including through artificial intelligence features.

Professional, business or institutional uses are permitted within the scope of the features and plan subscribed to or any specific agreements entered into with Mea World S.r.l.

The User must use the Service in compliance with the law, third-party rights, the Terms and Conditions and the principles of fairness and good faith.

2) User responsibilities

The User is responsible for activities carried out through their Account and for Content uploaded, imported, generated, processed, shared or published through Kiuwo.

The User must ensure that they have the rights, permissions and any legal bases necessary to use such Content. In particular, they must not enter third parties’ personal data, confidential information or protected materials unless they are entitled to do so.

The Service is not intended for processing special categories of personal data or data relating to criminal convictions and offences. When uploading or using audio recordings, transcripts or content relating to other people, the User must inform those involved and have the necessary permissions or other legal grounds.

Kiuwo does not grant the User additional rights over third-party materials or make lawful a use that would otherwise be prohibited.

3) Prohibited uses

Kiuwo must not be used to:

  • carry out, facilitate or promote unlawful, fraudulent or harmful activities;

  • create, upload, import, process, share or publish Content that infringes copyright, confidentiality, personal data protection or other third-party rights;

  • acquire or transform materials from external sources without the right or permission to do so;

  • circumvent protection systems, access controls, paywalls, DRM, technical limits or other measures put in place by Kiuwo or third-party services;

  • distribute malware, malicious code or materials intended to compromise systems, Accounts, data or infrastructure;

  • perform automated access, scraping or crawling, or use unauthorized bots, scripts or integrations;

  • share credentials, allow third parties to use one’s Account or create multiple Accounts to evade limits or restrictions;

  • resell, sublicense, redistribute or make the Service or its features available to third parties, unless expressly authorized;

  • use the Service on a large scale or on behalf of third parties in a manner incompatible with the subscribed plan;

  • interfere with the security, stability, integrity or availability of the Service;

  • impersonate other people or present false, manipulated or misleading Content as authentic with the aim of causing harm;

  • generate or distribute unlawful, discriminatory, violent, abusive Content or Content otherwise harmful to people’s rights and safety.

This list is illustrative and does not limit the application of prohibitions established by law and the Terms and Conditions.

4) Use of artificial intelligence features

Kiuwo’s AI features are support tools. Outputs may be inaccurate, incomplete or unsuitable for the User’s specific purpose.

The User must verify outputs before using or sharing them and is responsible for their use. AI features must not be used to evade legal obligations, infringe third-party rights or as the sole basis for decisions that significantly affect other people or require professional assessments, without adequate human oversight.

5) Content and external sources

When Kiuwo allows files to be uploaded, links to be entered or materials from external services to be imported, transcribed, summarized or transformed, the User declares that they are authorized to use those materials for the requested purpose.

The technical availability of a feature does not imply that any content accessible online may be freely copied, downloaded, transformed or redistributed. The User must comply with applicable law, the rights of rights holders and, where relevant, the terms of the service from which the material originates.

Kiuwo may restrict or disable the processing of certain sources or Content where necessary for legal, technical or security reasons.

6) Protection of the Service and abnormal usage

The User must not use Kiuwo in a way that compromises the quality or availability of the Service for other Users or places an abnormal load on technical resources.

Mea World S.r.l. may apply reasonable limits on the frequency, size, duration, concurrency or complexity of operations where necessary to ensure the security, stability and continuity of the Service or compliance with the subscribed plan.

7) Checks and applicable measures

In the event of an established or reasonably suspected breach of this Policy, Mea World S.r.l. may take measures proportionate to the nature, severity and recurrence of the conduct, including:

  • requesting clarification or cessation of the conduct;

  • removing or disabling access to the Content concerned;

  • temporarily restricting specific features;

  • applying technical limits to the Account;

  • temporarily suspending the Account;

  • closing the Account in serious cases or in the event of repeated breaches;

  • reporting to the competent authorities where required by law.

Where possible and appropriate, the User will be informed of the measure taken and the reasons for it. Kiuwo may act without prior notice where necessary to stop unlawful activity, prevent harm, protect people or systems, or respond to a legal obligation or a request from an authority.

The User may request clarification or challenge a measure by contacting Kiuwo using the contact details provided in this Policy.

8) Reporting violations

Anyone who believes that Content or activities on Kiuwo violate the law, third-party rights, the Terms and Conditions or this Policy may submit a report to kiuwo@meaworld.com, providing the information necessary to identify the reported content or conduct and assess its nature.

Reports will be reviewed in accordance with applicable law and the Service’s procedures.

9) Personal data protection

Activities necessary to ensure security, prevent abuse, verify compliance with limits and enforce this Policy may involve processing technical data, application events and information about use of the Service.

Such data is processed as described in Kiuwo’s Privacy Policy. This Policy does not expand the purposes or methods of processing set out in the Privacy Policy.

10) Changes to the Policy

This Policy may be updated to reflect legal, technical, organizational or Service feature changes.

Material changes will be communicated with reasonable notice, as provided in the Terms and Conditions. The updated policy will be made available within the Service or on Kiuwo’s website.

11) Contact details

For requests, clarification, reports or challenges relating to this Policy:

Mea World S.r.l.
Via Niccolò Machiavelli, 24 – 51100 Pistoia (PT), Italy
VAT / Tax Code: 02069030472
Email: kiuwo@meaworld.com