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Kiuwo Terms and Conditions

Terms and Conditions of the Kiuwo platform.

Last updated: 10 September 2026

These Terms of Service (the “Terms”) govern access to and use of the Kiuwo platform (the “Service”), provided by Mea World S.r.l., with registered office at Via Niccolò Machiavelli, 24 – 51100 Pistoia (PT), VAT / Tax Code: 02069030472 (the “Provider”).

By using the Service, the user (“User”) declares that they have read and fully accepted these Terms and the Privacy Policy.

1) Definitions

  • Platform / Service / Kiuwo: the set of features accessible via web/app, including map creation, AI tools, workspaces and sharing.

  • Account: the personal or business profile through which the User accesses the Service.

  • User: a natural or legal person who uses Kiuwo, free of charge or for a fee.

  • Content: any material uploaded, generated or shared through Kiuwo (text, maps, files, metadata).

  • AI Content: content generated, even partially, through artificial intelligence features integrated into the Service or provided by technology partners.

  • Tokens/Credits: functional consumption units associated with operations such as AI generation.

  • Technology partners: third parties (e.g. Stripe, AI providers, hosting providers) used to deliver the Service.

2) Scope of the Service

Kiuwo offers tools to organize information, create mind maps, generate AI content and collaborate through workspaces.

The Provider may update or modify the Service over time for technical, security or product improvement reasons.

2.1 Technical and usage data

Kiuwo may collect and use technical data and data relating to use of the Service — including application events, token consumption and use of AI features, limits being reached, technical errors, resource consumption and other necessary events — to ensure platform operation, security, abuse prevention, consumption reporting, technical diagnostics, maintenance and improvement of the Service, including through aggregated or pseudonymized data and for the development of new features.

Processing takes place as described in the Privacy Policy. We do not carry out tracking for marketing or profiling purposes without the User’s explicit consent.

3) Age requirements and Account registration

3.1 Use by minors

The Service is intended exclusively for people aged at least 14, and use by children under 14 is prohibited. Under Art. 2-quinquies of the Italian Privacy Code, the age threshold of 14 corresponds to the age at which a minor may independently consent to the processing of their personal data in relation to information society services.

Upon registration, the User declares that they are at least 14 years old; Kiuwo is not intended for or directed at younger children. Where the Provider considers it necessary or where required by applicable law, it may request confirmation of age and may suspend or close Accounts that do not meet the age requirement.

3.2 Data accuracy

The User warrants that the data provided is accurate and up to date.

3.3 Safekeeping of credentials

The User is responsible for safeguarding their credentials and for activities carried out through the Account.

3.4 Liability for misuse

To the extent permitted by law and without prejudice to consumer protection legislation, the Provider is not liable for unauthorized access or misuse of the Account attributable to the User’s negligence, particularly in safeguarding credentials. The technical and organizational security measures adopted by the Provider are described in the Privacy Policy.

4) Plans, prices and payments

  1. Kiuwo may offer a free plan with limits and paid plans with advanced features.

  2. Payments are managed through third-party providers (e.g. Stripe), which act as independent controllers for payment data.

  3. Subscriptions may renew automatically until cancelled by the User.

  4. Kiuwo may change prices or plan features with reasonable notice, taking effect at the next renewal.

  5. For premium subscriptions, missed payments may result in a return to a free plan with its associated limits.

  6. Refund policies follow applicable consumer rules and the terms specified at the time of purchase.

4.1 Organization Plan

  1. Kiuwo may offer an Organization Plan through which an organization purchases and manages multiple licenses. Administrators may invite or remove members, manage licenses and view resource consumption information.

  2. Each member uses the Service through their own Account. By accepting the invitation, the User agrees that the Account and its existing and future Content will be associated with the organization as specified before joining.

  3. Administrators cannot consult or view members’ Content unless it is shared with them through Kiuwo’s normal features. When a member is removed, the administrator may arrange for their Content to be deleted or transferred to another member of the same organization. The transfer makes the Content accessible to the receiving member without granting the administrator direct access.

  4. Upon joining the organization, any free, promotional or referral personal credits are frozen and any personal paid plan is cancelled. Any refunds are handled separately through support.

  5. Prices, duration, renewal, licenses and features are specified at the time of purchase. The Organization Plan is subject to these Terms, the Privacy Policy and the Acceptable Use Policy.

5) Tokens, credits and usage limits

  1. Certain features consume tokens/credits indicated on the platform.

  2. Kiuwo uses a credit system (“tokens”) for artificial intelligence features:

    • each plan includes a monthly number of tokens defined at the time of purchase;

    • tokens are consumed for AI generation (maps, transcripts, processing);

    • unused tokens do not roll over to the following month;

    • upon subscription renewal, the full new monthly allocation is assigned.

  3. Kiuwo may apply fair use limits (requests per minute, storage, file sizes).

  4. Kiuwo may update token values and consumption rules, communicating this clearly and promptly.

6) Permitted and prohibited use

6.1 General principle

The User undertakes to use Kiuwo in compliance with the law, third-party rights and these Terms.

6.2 Prohibited conduct

The following are prohibited:

  • automated access, scraping, crawling, reverse engineering;

  • circumvention of technical or security measures;

  • excessive load on system resources;

  • illegal, defamatory, discriminatory activities or activities infringing intellectual property;

  • publication of malware or harmful content.

6.3 Protective measures

Kiuwo may apply rate limiting, anti-bot systems, suspensions or closures in the event of violations.

7) User Content

  1. The User retains all rights to uploaded or generated Content.

  2. Content is private by default; sharing occurs only through an explicit action by the User.

  3. The User warrants that they have the necessary rights to use and share the Content.

  4. Unlawful, offensive, discriminatory or violent content, or content containing third parties’ personal data without a legal basis, is prohibited.

  5. Kiuwo may remove or disable unlawful or reported content.

  6. The User indemnifies the Provider against third-party claims arising from Content uploaded in breach of the Terms.

8) AI-generated Content

  1. AI Content may be inaccurate, incomplete or unsuitable for specific contexts; the User is responsible for verifying it.

  2. Unless otherwise agreed, AI Content may be used for personal, professional or internal business purposes. It may not be resold as standalone products or presented as content for which exclusive rights are guaranteed.

  3. Kiuwo may remove AI Content that violates the law or third-party rights.

  4. AI features may involve technology partners identified in the Privacy Policy.

9) Public Library (opt-in)

  1. The Public Library is optional; Content is published only through the User’s explicit choice.

  2. The User may revoke publication at any time for Content that can still be associated with their identity.

  3. By publishing, the User grants Kiuwo a non-exclusive, royalty-free, worldwide license to use the Content for the purposes of the Library and promotion of the Service.

  4. For anonymous/aggregated content that can no longer be traced back to the User, the license becomes irrevocable to the extent permitted by law.

10) Intellectual property

  1. All elements of the Platform (software, design, trademarks, logos, interfaces) are the exclusive property of the Provider or its licensors.

  2. Any unauthorized reproduction, modification or distribution is prohibited.

11) Integrations, third-party services and transfers outside the EU

  1. Kiuwo may integrate third-party services to deliver the Service, including authentication, payment, artificial intelligence and hosting providers.

  2. Where possible, the Provider favors infrastructure and solutions with data residency in the European Union. However, some third-party providers may process or transfer personal data outside the European Economic Area.

  3. In such cases, transfers take place in compliance with applicable law and on the basis of appropriate safeguards, such as European Commission adequacy decisions or Standard Contractual Clauses (SCCs), as described in the Privacy Policy.

  4. Retention periods applied by third-party providers depend on the service used, contractual agreements and their respective policies; further information is provided in the Privacy Policy.

  5. The Provider is not responsible for malfunctions attributable to services it does not directly control. Revoking integrations may limit certain Service features.

12) Right of withdrawal and deletion (EU consumers)

  1. The Consumer has the right to withdraw within 14 days of purchase, as provided by applicable law.

  2. The Service starts during the withdrawal period at the Consumer’s request. The effects of using the Service and any loss of the right of withdrawal apply exclusively in the cases and under the conditions provided for by applicable law.

  3. Requests must be sent to kiuwo@meaworld.com.

  4. The Account may be deleted at any time; deletion of Content follows the Privacy Policy.

  5. This section applies exclusively to consumers residing in the European Union.

  1. Articles 128–135 of the Italian Consumer Code on digital services apply.

  2. The Consumer may request restoration of conformity, a price reduction or termination of the contract.

  3. The guarantee does not apply to professional users.

  4. This section applies exclusively to consumers residing in the European Union.

14) Availability, maintenance and support

  1. Kiuwo is provided “as is”, without a guarantee of continuous availability.

  2. Routine maintenance and urgent security interventions are scheduled as needed.

  3. No SLAs are guaranteed unless covered by Enterprise agreements.

  4. Support: kiuwo@meaworld.com.

15) Suspension and closure for violations

The Provider may suspend or close the Account in the event of:

  • breach of the Terms or the law;

  • security risk;

  • missed payments;

  • abuse or fraudulent activities.

No refund is due in the event of closure for a violation.

16) Reports, complaints and notice & takedown

  1. Reports of unlawful content or violations: kiuwo@meaworld.com.

  2. Kiuwo will assess reports and may remove content or take countermeasures.

  3. The User may submit complaints through the same channels.

17) Limitation of liability

  1. To the maximum extent permitted by law, the Provider is not liable for indirect or consequential damages, loss of profits, data or opportunities.

  2. For AI Content, the User is responsible for verification and use.

  3. Without prejudice to consumer protection legislation and except in cases of willful misconduct or gross negligence, the Provider’s total liability to the User shall not exceed the amount paid by the User in the 12 months preceding the event giving rise to the claim for damages.

18) Force majeure

The Provider is not liable for failure to perform due to events beyond its reasonable control (cloud outages, blackouts, natural events, cyberattacks, measures imposed by authorities).

19) Assignment of the contract

  1. The Provider may transfer these Terms to group companies or third parties in the event of corporate transactions.

  2. The User may not assign the contract without the Provider’s written consent.

20) Changes to the Terms

  1. The Provider may amend the Terms with reasonable notice (normally 15 days for material changes).

  2. Continued use of the Service after the update constitutes acceptance of the new terms.

21) Applicable law and jurisdiction

  • These terms are governed by Italian law and applicable EU law.

  • For consumer Users, the mandatory jurisdiction provided for by applicable law applies.

22) Final provisions

  • Article headings are descriptive only.

  • The invalidity of one clause does not affect the validity of the others.

  • Failure to enforce a clause does not constitute a waiver.

  • In the event of discrepancies between language versions, the Italian text prevails.

  • These Terms, together with the Privacy Policy and any specific agreements, constitute the entire agreement between the parties.

23) Contact details

Mea World S.r.l. Via Niccolò Machiavelli, 24 – 51100 Pistoia (PT)

Support and information: kiuwo@meaworld.com